These booking terms and conditions apply to reservations made at Hotel Sea Front unless otherwise agreed in writing. The terms form part of the agreement between the hotel and the customer and are applied in accordance with Finnish legislation and general consumer protection law.

A reservation is considered binding once the customer has received a booking confirmation, for example via email, and has provided the necessary information such as name, contact details, time of arrival, and payment details. The customer is responsible for ensuring that the information provided is correct.

Check-in is from 3:00 PM and check-out must take place no later than 12:00 PM on the day of departure, unless otherwise agreed. If the reservation is not guaranteed, for example by credit card or prepayment, the hotel reserves the right to cancel the booking after 6:00 PM on the day of arrival.

All prices include VAT in accordance with applicable legislation. The hotel reserves the right to adjust prices in the event of changes in taxes, fees, or other statutory costs. Payment shall be made in accordance with what is specified at the time of booking, either in advance or upon arrival.

Cancellation must be made in accordance with the terms specified at the time of booking. Unless otherwise stated, free cancellation is possible until 6:00 PM on the day before arrival. In case of later cancellation or no-show, the hotel has the right to charge at least the cost of the first night. For bookings marked as non-refundable, no refund will be made in the event of cancellation.

In the event of a no-show without prior cancellation, the hotel has the right to charge the customer for at least one night and cancel the remaining nights of the reservation. In case of early departure, the hotel must be informed no later than 6:00 PM on the day before departure. Otherwise, the hotel has the right to charge for unused nights according to the booking.

The hotel is responsible for ensuring that the agreed service corresponds to what has been agreed. If there are errors or deficiencies in the service, the customer is entitled to reasonable compensation, such as a price reduction, in accordance with applicable consumer protection legislation. The customer is obliged to notify the hotel without delay of any issues.

The guest is responsible for any damage caused to the hotel’s property. The hotel is not responsible for valuables that have not been deposited in the hotel’s safety storage facilities, unless otherwise required by mandatory law.

The hotel is not liable for failure to fulfill its obligations if such failure is due to circumstances beyond the hotel’s control, such as strikes, fire, natural disasters, pandemics, government decisions, or other force majeure events.

Personal data is processed in accordance with applicable data protection legislation and is used solely for the purpose of managing the booking and the customer relationship.

Any disputes shall be resolved in accordance with Finnish law. The customer has the right to refer disputes to consumer advisory services or the Consumer Disputes Board.

General Booking Terms and Conditions for Group Reservations

These booking terms and conditions apply to group reservations at Hotel Sea Front unless otherwise agreed in writing. A group reservation generally refers to a booking that includes multiple rooms (more than 7 rooms) or a joint reservation for a group. The terms form part of the agreement between the hotel and the contracting party and are applied in accordance with Finnish legislation and general contract and consumer protection rules.

A group reservation becomes binding once the hotel has confirmed the booking in writing and the contracting party has accepted these terms. The hotel has the right to require prepayment or a guarantee in order to confirm the booking. The contracting party is responsible for ensuring that the booking details are correct and for informing the group participants of the applicable terms.

The hotel sets a schedule for confirmation of the number of rooms, participant list, and additional services. The contracting party undertakes to follow this schedule. If the required information is not provided on time, the hotel has the right to adjust the booking.

Prices are based on the agreed number of participants and services. All prices include VAT in accordance with applicable legislation. The hotel reserves the right to adjust prices in the event of changes in taxes or fees. Payment terms are determined at the time of booking and may include prepayment as well as final payment prior to arrival.

Cancellation of group reservations must be made in writing. The following cancellation terms apply unless otherwise agreed:

• Cancellation no later than 30 days before arrival: free of charge
• Cancellation 29–15 days before arrival: the hotel has the right to charge 25% of the total booking value
• Cancellation 14–8 days before arrival: the hotel has the right to charge 50% of the total booking value
• Cancellation 7–2 days before arrival: the hotel has the right to charge 75% of the total booking value
• Cancellation later than 2 days before arrival or no-show: the hotel has the right to charge 100% of the booking value

Any reduction in the number of participants must be communicated within the agreed time. A free reduction of up to 10–20% of the original number of participants may be allowed up to 14 days before arrival. After that, the hotel has the right to charge for cancelled places in accordance with the above cancellation terms.

If all or part of the group fails to arrive without prior cancellation, the hotel has the right to charge in accordance with the cancellation terms, generally up to the full booking value. In the event of early departure, the hotel may charge for unused nights and services.

The hotel is responsible for ensuring that the agreed services are provided as agreed. Any deficiencies must be reported without delay. Any compensation shall be determined in accordance with applicable legislation.

The contracting party is responsible for ensuring that the group participants comply with the hotel’s rules and for any damage caused to the hotel’s property. The hotel has the right to charge the contracting party for such damages.

The hotel is not liable for loss of or damage to guests’ property beyond what is required by mandatory law.

The hotel is not liable for failure to fulfill its obligations if such failure is due to circumstances beyond the hotel’s control, such as strikes, fire, natural disasters, pandemics, government decisions, or other force majeure events.

Personal data is processed in accordance with applicable data protection legislation and is used solely for the administration of the booking.

Any disputes shall be resolved in accordance with Finnish law.

Payment Service Provider

Paytrail Oyj

The payment intermediation service is provided by Paytrail Oyj (business ID 2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj holds a payment institution licence. In the event of a complaint, please contact the supplier of the product in the first instance.

Business ID: 2122839-7
Innova 2, Lutakonaukio 7, 40100 Jyväskylä
Phone: 0207 181830
paytrail.com/kuluttaja/tietoa-maksamisesta

Service Provider

Hotel Sea Front

Vitsippsgatan 2, 10600 Tammisaari / Ekenäs
Business ID: [to be added]
www.hotelseafront.fi